Shipping Policy

Every order is made before it is shipped, so the time you wait is mostly production time rather than transit time. This page sets out both.

Where we ship

We deliver across India. All our products are manufactured in India; the country of origin for every item is India.

For delivery outside India, message us on +919920251961 before ordering. International shipping is quoted per order, because the cost depends on the size and weight of the piece and on the destination, and any customs duty or import tax charged at the destination is payable by you.

How long it takes

Production. Personalised items are made to order and take 2 to 5 business days to produce. Items that are not personalised and are in stock are picked the same or the next business day. If a piece needs longer — an unusually large plate, an unusual material — we tell you before we start.

Delivery, once dispatched:

• Metro cities: 2 to 4 business days
• Other cities and towns: 3 to 6 business days
• Remote and hill areas: 5 to 9 business days

Business days exclude Sundays and public holidays. The estimate on your order page is the one to trust, because it is set by the courier once your consignment is in their network.

Charges

Delivery within India is included in the price shown. Prices on the site include all taxes, and there is no charge added at checkout and no charge collected on delivery.

Tracking your order

The moment we hand a parcel to the courier we email you the courier's name, the consignment number and a tracking link.

You can also check any order at any time at /track using your order number and the phone number on the order — no account and no password needed. If you do have an account, the same information is at /account/orders.

Delivery, and what to do when it goes wrong

Couriers attempt delivery up to three times. Please make sure the phone number on your order is one that will be answered: a delivery agent who cannot reach you marks the attempt failed, and after three of those the parcel comes back to us.

If a parcel is returned to us undelivered we will contact you to arrange a re-send. A re-send caused by an incorrect address or an unreachable phone number is charged at cost.

If a parcel arrives damaged, please refuse it if the damage is obvious at the door. If you have already accepted it, photograph the outer packaging and the item before unpacking anything further and send the photographs to +919920251961 or ⚠ NOT CONFIGURED — set SUPPORT_EMAIL within 7 days. See our Return & Refund Policy for what happens next.

If tracking has not moved for three business days, tell us. We chase the courier on your behalf — you do not need to.

Address changes

We can change a delivery address up until the parcel is handed to the courier. After that it is in the courier's network and cannot be redirected by us. Message +919920251961 as soon as you notice, and please check the address in your confirmation email on the day it arrives.

Delays outside our control

Strikes, floods, heavy monsoon disruption, regional restrictions and courier network failures do happen, and when they do, delivery estimates stop being reliable. We will keep you informed and we will not leave you without an answer, but we cannot commit to a date the courier will not commit to.